Sports Facility Bookings at Your Fingertips

25 Jul 2022

As announced in the newsletter of 25th July, you can now book HKFC sports facilities online on desktops and mobile devices, anytime, anywhere!

The Golf Simulators, Snooker Tables and Tenpin Bowling Alleys were first released for online booking on 25th July. We will monitor the system closely, and make enhancements wherever necessary. The second phase of online bookings for Tennis, Squash and Badminton are set to launch in late August.

Simply log in to your HKFC member account – then you can start to make bookings for the next seven days. You can also easily manage your bookings and view your past booking history.

Read the illustrated guide or watch the tutorial video below and start your hassle-free booking journey!

(Click to enlarge)

HOW TO BOOK A SPORTS FACILITY?

Log in to your account and click “Facilities Bookings”. Select Sports Facility.
Select date from the booking calendar.
Select the preferred venue and timeslot.
Check the booking details and notes on cancellation before you press “Confirm”.
Booking is confirmed and you will also receive an email confirmation.

HOW TO MANAGE OR CANCEL YOUR BOOKING?

Go to “My Account” and press “Booking History”.
View and manage your booking.
You can cancel the booking by clicking “Cancel”.

FREQUENTLY ASKED QUESTIONS

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How do I register for the online account?
Members are required to have a valid email address registered with the Club. To register your email, please contact Front Desk (frontdesk@hkfc.com) to update your personal information. Once your email address is registered or updated, we will email you the Member ID and password.

What should I do if I forget my password?
You can request for login details at https://hkfc.com/forgot-password.

Are phone-in and walk-in bookings still available?
Yes, both phone-in and walk-in bookings are still available.

Can I log in with multiple devices simultaneously?
No.

Is advance booking available online?
Yes, sessions for Phase 1 facilities, i.e. Golf Simulators, Snooker Tables and Ten Pin Bowling Alleys can be booked up to one week in advance and are opened for online booking at 8:00AM daily.

What is the cancellation policy?
Cancellation with less than 24 hours’ notice shall render the Member liable to pay a late cancellation fine - Peak Hours: $100/ Non-Peak Hours: $50. Cancellation less than 10 minutes before a booked session shall be deemed as no-show, the Member concerned is liable to pay a no-show fine of $150.

Is there any dispute policy?
At all times, the online booking system will take precedence over telephone or in-person bookings.